Privacy Policy

Last updated: 23 November 2025

This Privacy Policy describes how Ourum ("we", "us", or "our") collects, uses, and protects your information when you use the Pakistan Gold Rate (PGR) mobile application and related services (collectively, the "App").

By installing, accessing, or using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not use the App.

1. Information We Collect

1.1 Information You Provide Directly

Depending on the features you use, we may collect:

• Account information (if registration / login is available), such as your name, email address, and password.
• Contact information when you contact us for support (such as your name, email, phone, and any message you send).
• Preferences and settings for alerts, notifications, watchlists, favorite markets, and other in-app options.

1.2 Information Collected Automatically

When you use the App, certain information is collected automatically for functionality, security, and analytics:

• Device information: device model, operating system version, unique device identifiers (such as advertising ID), and mobile network information.
• Log data: IP address, app version, pages/screens viewed, in-app actions, time and date of your use, and other diagnostic data.
• Usage data: how you interact with the App, such as buttons tapped, features used (e.g., gold/silver rate pages, charts, alerts), and session duration.
• Crash & performance data: information about errors, crashes, and performance problems to help us improve stability.

1.3 Location Information (If Enabled)

The App may offer location-based features (for example, showing rates in your local currency or region). If you grant permission, we may collect:

• Approximate location based on your device’s settings (such as IP-based or network-based location).

You can control access to location information in your device settings. If you disable location permissions, some features may not work as intended.

1.4 In-App Purchases & Subscriptions (If Applicable)

If the App offers paid features or subscriptions, payment processing (such as via Google Play Billing or Apple In-App Purchases) is handled by the respective app store. We do not store your full payment card details, but we may receive limited information related to your purchase (e.g., transaction ID, purchase status) for verification and support.

2. How We Use Your Information

We use the collected information for purposes including:

• To provide and maintain the App and its core features (live rates, charts, alerts, etc.).
• To personalize your experience, such as saving your preferred markets or currencies.
• To send you market alerts, notifications, and updates that you opt in to (e.g., gold rate alerts, news alerts).
• To improve performance, stability, and user experience through analytics and usage data.
• To detect, prevent, and address technical issues, abuse, or security risks.
• To respond to your comments, questions, and support requests.
• To comply with legal obligations and enforce our terms and policies.

3. Legal Bases for Processing (Where Applicable)

Depending on your location, we may rely on one or more of the following legal bases:

• Your consent (for example, for optional analytics, advertising, or notifications).
• Performance of a contract (to provide the App and its services to you).
• Legitimate interests (such as improving our services, preventing abuse, and ensuring security).
• Compliance with legal obligations.

4. How We Share Your Information

We do not sell your personal information. However, we may share information in the following situations:

• Service providers: We may share information with third-party companies that help us operate the App (e.g., analytics providers, cloud hosting, push notification services).
• Advertising partners: If we show ads in the App (e.g., via Google AdMob), certain device and usage information may be shared with ad networks to display and measure ads.
• Legal and safety: We may disclose information if required to do so by law or in good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the safety of users or the public.
• Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Third-Party Services & SDKs

The App may use third-party services that collect information used to identify you or your device. These may include, for example:

• Google AdMob (for advertisements inside the App).
• Google Analytics for Firebase / Firebase Analytics (for usage analytics).
• Firebase Cloud Messaging (FCM) or similar (for push notifications and alerts).
• Crash reporting services (such as Firebase Crashlytics) for stability and debugging.

These third parties may collect information such as device identifiers, usage data, approximate location, and diagnostic information to provide their services. Their use of information is governed by their own privacy policies.

We recommend reviewing the privacy policies of such providers (e.g., Google’s Privacy Policy) for more details on their data practices.

6. Cookies and Similar Technologies

On our website or certain parts of the App, we may use cookies, local storage, or similar technologies to remember your preferences, analyze traffic, and improve the service.

You can manage or disable cookies through your browser settings, but some features may not function properly if cookies are disabled.

7. Data Retention

We retain your information for as long as necessary to provide the App and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When information is no longer needed, we will take reasonable steps to delete, anonymize, or securely store it in accordance with applicable laws.

8. Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, update, or delete certain personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on your consent.
• Opt out of marketing or promotional communications.

To exercise these rights, or for any privacy-related questions, you can contact us using the details in the Contact Us section below. We may ask you to verify your identity before responding.

10. Children’s Privacy

The App is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate action.

11. International Data Transfers

Your information may be transferred to and processed on servers located outside your country (for example, cloud servers in other regions). By using the App, you consent to such transfers, which may have different data protection laws than your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the new Policy on this page and update the "Last updated" date at the top. In some cases, we may also notify you through the App or by other means.

You are advised to review this Privacy Policy periodically for any changes. Changes become effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, you can contact us at:

Ourum
Website: https://www.pakgold.net
Office F-10. GoldPoint Plaza, Murree road, Rawalpindi

Note: This Privacy Policy template is provided for general informational purposes only and does not constitute legal advice. Please review and customize it according to your actual data practices, and consult a qualified legal professional if needed.